Lorem ipsum dolor sit amet, consectetur adipiscing elit. Neque porro quisquam est qui dolorem ipsum quia dolor sit amet To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. The weight of any such item can be found on its detail page. Please also note that the shipping rates for many items we sell are weight-based. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We can ship to virtually any address in the world. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please let us know of any issues so we can take care of it.Īny other questions please call us at 88.You may return most new, unopened items within 30 days of delivery for a full refund. In the rare event of any missing items or damage a note must be made on the driver’s delivery receipt notating the issue. What if part of my order is missing or damaged? All orders are double checked for accuracy and packaged well to avoid damage. For these types of orders we recommend arranging to have help if needed at the time of delivery to hand offload from the truck. Also, orders of 15 boxes/bundles or less will not include a liftgate considering they can be hand offloaded easily. An exception to this would be flooring that is longer than 8’ (see product description) and there for too long to fit on a liftgate. How will my order be offloaded at time of delivery? The majority of deliveries will include a liftgate so the driver can lower the flooring to the ground. The carrier will call at least one day before delivery to schedule an appointment. How is delivery scheduled? Most flooring orders will be shipped freight. Your tracking # will be emailed to you after your order has shipped. Once an order has shipped the estimated transit times are as follows: East coast 2 to 4 days and West coast 5 to 6 business days. For time sensitive orders or to confirm delivery times please call our support team. There are a few products that may have a lead time. How long does it take to receive my order? Orders placed online are normally processed and shipped within 1 or 2 days. Spring Tech Waterproof Luxury Vinyl Plank.
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